Help Centre

Delivery is always free.

Via the link received by email.

Yes, with no minimum order.
All orders delivered to metropolitan France get free delivery, with no minimum amount. No shipping costs are added at checkout.

Yes. Delivery is free, with no minimum order, to metropolitan France and 36 other countries: Algeria, Germany, Andorra, Austria, Belgium, Bulgaria, Canada, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Morocco, Monaco, Norway, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Czechia and Tunisia. Outside France, the delivery time depends on the destination country. The French overseas departments and regions are not served for the moment.

Yes, as long as the parcel has not been shipped.
Contact us as soon as possible at contact@securidou.fr with your order number. As long as the parcel has not been handed over to the carrier, we do our utmost to change the address or cancel the order.

30-day returns if you change your mind (return shipping at your expense, except for defective items).
You have 30 days after receipt to change your mind. If the product does not suit you, contact us for a full refund.

Contact our customer service.
Write to us at contact@securidou.fr with your order number. We will give you the return address and the steps to follow. The refund is made within 10 business days of receipt of the returned parcel.

Report it within 48h with photos.
Contact us at contact@securidou.fr within 48 hours of receipt, attaching photos of the product. For any defective or damaged item, Securidou covers the return costs and replaces the item or issues a full refund.

Yes, you have 30 days.
French law provides a statutory withdrawal period of 14 days after receipt (Article L221-18 of the French Consumer Code). Securidou goes further and gives you 30 days to change your mind and get a refund. Return costs are at your expense, except for a defective product.

It depends on the product.
Safety is our priority. Each product page gives its materials and its uses.

It depends on the product.
The materials are listed on each product page.

Shown on each product page.
The product's composition and materials.

Dedicated advice.
Each product page gives the recommended age and the dimensions, as well as installation advice. You can also contact our customer service every day of the week (7/7) for personalised advice.

Bank card, PayPal, Apple Pay or payment in instalments.
You can pay by bank card (Visa, Mastercard, American Express, Cartes Bancaires), via PayPal, Apple Pay or Shop Pay. Payment in instalments is available with Klarna.

Yes.
Payments are processed by Shopify Payments and protected by SSL encryption. Your bank details are never stored on our servers.

Reply within 24h.
Our team is available 7 days out of 7. We are committed to giving you a personal reply within 24h.

By email, 7 days out of 7, within 24 hours.
Our customer service replies to your messages every day, by email, within 24 hours. Write to us at contact@securidou.fr or with the form on the Contact page.

Yes, Securidou is a French brand.
Specialising in your baby's safety and care, it replies to you from France. Our products are made outside France: each product page details their materials.